Refund policy
No Returns, Only Exchanges for Damaged or Defective items
We do not accept returns. We do offer exchanges only if there's an issue with the product, such as a defect or damaged in transit.
Sizing Exchanges
Because all items are made-to-order through our POD fulfillment partner, we’re unable to offer exchanges for sizing. We don’t hold inventory or resell returns. Please review the size chart carefully before placing your order, and reach out if you need help choosing the best fit at beyoutifultouch4u@yahoo.com. If you order the wrong size, please contact us to discuss a one-time-option available.
Damages or Defective Items
Please inspect your order upon reception and contact us immediately at beyoutifultouch4u@yahoo.com if the item is defective or damaged, so that we can evaluate the issue and make it right. Â If your product arrives damaged or defective, we will gladly replace it. Simply contact us with a photo of the damage or defect within 7 days of receiving the item, and we will get a replacement sent to you at no additional cost.Â
Return Shipping Costs
Return postage is the responsibility of the customer for all approved exchanges. If there is an exchange, the customer must pay for shipping. However, if the item is damaged or defective, we will cover the cost of shipping a replacement.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved and accepted, we'll ship the new item out. Â To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging. Exchanges are accepted within 7 days of receipt of your order. Items that were delivered to an incorrect address due to customer error are not eligible.
Incorrect Address Provided by Customer
It is the customer's responsibility to provide the correct shipping address. If an incorrect address is provided and the item is returned to us, the customer will be responsible for any additional shipping costs to resend the item.
Lost Packages
We are not responsible for packages lost in transit due to customer error in the shipping address. However, if a package is lost due to a carrier issue, we will work with the customer to resolve the situation and potentially offer a replacement or store credit.
Replacement Limitations
Replacements are limited to one time per order. If the replacement item is also reported as damaged or defective, we will assess the situation and determine the best course of action, which may include a refund or store credit.
Photos of Damaged Items
Customers must provide multiple photos of damaged or defective items from different angles, including the original packaging. This helps us process claims with the carrier and ensure a smooth resolution.
Restocking Fee
In certain situations, we may charge a restocking fee to cover administrative and handling costs.
Out of Stock Items for Exchanges
If an exchange is requested but the item is out of stock, we will offer either store credit or the option to choose a different item of equal value.
Fraud Prevention
We reserve the right to refuse exchanges if we suspect any fraud or abuse of our exchange policy.
Please always contact us for any return questions at beyoutifultouch4u@yahoo.com